Cable, Media & Telecom

Roboworx In Action Solutions for

Transform High-Volume Telecom Operations with AI That Never Sleeps

CogniFlows handles billing queries, churn risk, and technical support at scale. Free your teams to focus on what moves the needle: retention, upsell, and service quality.

The Challenge

Telecom providers manage millions of subscriber interactions monthly. Most are repetitive, high-volume, and time-sensitive. Agents are overwhelmed. Digital channels are underperforming. And churn risk peaks exactly when service fails.

The CogniFlows Solution

Billing inquiry resolution — balance queries, payment history, dispute resolution, and credit issuance within policy
Technical support — fault diagnosis, self-service guided resolution, and engineer dispatch orchestration
Churn prediction and intervention — real-time identification of at-risk subscribers with retention offer deployment
Order management — new activations, upgrades, and plan changes handled end-to-end
Outage communication — proactive customer notifications with resolution ETAs and compensation workflows
Agent Assist — live support teams receive real-time guidance, account summaries, and resolution scripts

Proof Point

A major cable provider deployed DigitalCX agents across their inbound billing and support channels. 62% of inbound contacts now resolved autonomously. Average handle time on escalated calls reduced by 38%. NPS improved by 18 points in 6 months.

Outcome Statistics

What DigitalCX delivers

First-contact resolution rate

65–75%

Reduction in average handling time

30–45%

CSAT improvement

15–25 points

Reduction in cost per interaction

Up to 60%