A customized, minimally-disruptive Roboworx solution achieved monthly savings of 454 hours (3 FTE) plus improved AHT and enhanced user experience.
Firms can extract near real-time market/competitor data to optimize their offerings and increase sales while also reducing the Total Cost of Ownership and enhancing customer experiences.
Automated the migration of email campaigns to a new platform to increase productivity by 40%, reduce manual effort by 75% and bring error rate down to 0.
A customized Roboworx solution streamlined the process of auditing end customers’ accounts to automatically identify and remove superfluous devices, and make appropriate billing-related corrections.
Automated extraction of customer call data to quickly close service agent skill gaps and improve customer relationship management.
Deployment of 24x7 robots automated 95% of the customer chat process and reduced AHT by 40%.
Automated, ‘always-on’ solution to audit site content and find gaps in product/brand information across multiple geographies and languages.
Customized Roboworx implementation simplified the burdensome task of keeping product portfolio updated, relevant and agile for incoming orders.
Contact database management – a manual, time-sensitive process – automated to provide real-time, critical inputs for high-value marketing initiatives.
Manual, time-consuming process of swapping products in specific order codes automated; manual dependency reduced by 90%.