Roboworx CongiFlows - DigitalCX: Unlock the Power of Agentic AI to Elevate Customer Experiences

Empowering every
customer interaction

DigitalCX enhances overall customer experience with real-time insights, automation, and empathy for seamless interactions and satisfaction.

AI-Driven engagement

Personalized, empathetic interactions powered by AI for higher customer satisfaction.

Omni-channel Experience

Seamlessly integrates across platforms (email, chat, social) for a consistent customer experience.

Real-Time Insights

Gain a 360-degree view of customer interactions and behavior to personalize support.

DIGITALCX IN BUSINESS

Personalise Stakeholder Service Delivery Experience

A customised service experience is the key, to retains customer loyalty. Let your agents provide a tailored experience to every interaction, every stakeholder

Scenario

Managing procurement approvals, supplier onboarding, and order tracking through fragmented systems l eads to inefficiencies.

Solution

DigitalCX allows organisations to design and automate end-to-end supply chain workflows, ensuring real-time coordination across procurement, logistics, and finance.

Benefits

Enhances supply chain visibility.
Reduces approval times.
Minimizes operational disruptions through optimised workflows.

Scenario

Procurement teams struggle with manual supplier assessments and managing procurement workflows, leading to delayed decisions and potential supply chain risks.

Solution

Continuously monitor supplier performance and market conditions using real-time data while automating procurement approvals and contract renewals based on pre-defined criteria.

Benefits

Reduces procurement cycle time.
Enhances supplier risk management.
Ensures timely decisions, leading to a more resilient and efficient supply chain.
Automated expense report verification & fraud detection.

Scenario

Customer facing teams spend hours manually reviewing expense reports, often missing fraudulent claims or policy violations.

Solution

DigitalCX automates personalized payment reminders and provides an intelligent dispute resolution assistant that can suggest solutions, escalate complex cases, or process refunds.

Benefits

Improves cash flow.
Reduces late payments.
Enhances customer relationships by providing proactive and efficient support.

Scenario

Managing vendor inquiries about order status, delivery timelines, or contract details often overwhelms procurement teams.

Solution

Deploy a customer-facing chatbot that can handle vendor inquiries, provide real-time order updates, and answer contract-related questions, freeing up procurement staff.

Benefits

Streamlines vendor communication.
Reduces response times.
Improves supplier relationships with always-on support.

Scenario

Legal teams often handle numerous data privacy inquiries, such as data deletion or consent management requests, creating backlogs.

Solution

Automate data privacy requests, including GDPR and CCPA compliance, by validating, processing, and confirming requests through an AI-powered customer interface.

Benefits

Ensures compliance with data privacy regulations.
Reduces legal team workload.
Enhances customer trust.

DIGITALCX IN ACTION

DigitalCX transforms business operations across Industries

Our Bots equips customer support teams with automated insights, real-time solutions, and predictive suggestions that take the cognitive burden off human agents.

Retail

Enhancing Customer Experience and Sales Performance.

AI-driven product recommendations to enhance shopping experience.
Real-time insights for personalised customer service.
Automated returns and exchanges to improve efficiency.
Intelligent customer routing to minimize wait times.
Empathy-driven AI responses to improve customer satisfaction.

Telecommunications

Optimising Customer Support and Call Routing

AI-powered intelligent call routing for faster service.
Automated troubleshooting with real-time AI assistance.
AI-driven ticketing system to prioritise high-priority issues.
Personalised responses powered by sentiment analysis.
Seamless cross-platform interactions for consistent service.

Healthcare

Improving Patient Experience and Operational Efficiency

AI-driven triage and automated consultation booking.
Personalised care recommendations based on AI insights.
Streamlined patient queries with AI-powered chatbots.
AI-powered scheduling to reduce appointment delays.
Real-time data analysis for better patient care and outcomes.

INTEGRATION WITH EXISTING ECOSYSTEM

Effortlessly integrate DigitalCX with your current systems

Our platforms are designed to seamlessly integrate with your existing systems, making the transition to AI-powered customer service smooth and hassle-free. Whether you’re using a CRM, ERP, or communication platforms, CogniFlows platforms adapts to your current ecosystem without disruption.