Work Smarter, Live Better:

Roboworx CogniFlows

The revolutionary core technology behind our Agentic AI ecosystem, designed to transform how businesses operate by enabling intelligent automation that adapts, learns, and collaborates with humans.

Unlike traditional automation, CogniFlows empowers organizations with human-centric AI that goes beyond routine task execution to enrich every aspect of work.

CogniFlows Features

All the qualities to be the
best service agent

CogniFlows powers your business with intelligent, AI-driven automation. By combining Agentic AI and RPA, it streamlines workflows, adapts to new challenges, and makes real-time decisions, all while boosting efficiency and reducing manual effort. Get ready for smarter, faster operations that continuously improve.

Natural Language
Training
Goal oriented
behaviour
Autonomy
optimization
Multi agent &
System conversation

CogniFlows Architecture

Singular platform for AI jobs across the enterprise

CogniFlows Platforms

Personalized solutions for
every work profile

Whether it’s handling routine tasks, enhancing customer empathy, or automating complex processes, CogniFlows ensures every interaction is meaningful, efficient, and future-ready.

WorkConnect

Elevating Employee Productivity

Automate leave requests, policy clarifications, and onboarding workflows with personalized AI support.

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DigitalCX

Enhancing Customer Experience with Empathy

Agents shift focus from routine inquiries to emotional, high-value interactions, improving job satisfaction and customer loyalty.
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ProcessEX

Simplifying Complex Process Automation

Automate document validation and compliance checks in real-time, significantly reduce errors and turnaround times in regulatory processes.
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The CogniFlows Advantage

How CogniFlows navigates
your business to success

CogniFlows is designed to think, learn, adapt, and autonomously optimize workflows—not just basic RPA functions. It differs by focusing on its autonomy, learning capabilities, and goal-oriented behavior, leading to outcomes that traditional RPA or automation tools can’t achieve.

Challenges

Adaption failure

Manual verification often fails to adapt to changing regulatory rules.

Trust damage

Repeated client data requests damage trust.

High net-worth clients

Frustrated by slow onboarding process

Potential risk profiles

Inconsistent identification of such profiles.

Solution

CogniFlows continuously learns from evolving regulations and automatically adjusts workflows. It predictively assesses risk profiles using client history and real-time market data, reducing human intervention while autonomously handling complex decision trees.

Benefits

Adaptive Compliance

Automatic rule updates reduce regulatory errors by 85%.

Predictive Risk Management

Earlier detection of high-risk clients increases security and trust.

Seamless Experience

Personalized onboarding reduces client attrition by 30%.

Data Integrity

50% fewer duplicate requests by intelligently consolidating data.

Challenges

Dynamic Threat landscape

Fraudsters adapt faster than rule-based systems can update.

Overburdened teams

Manual investigation overwhelms teams.

Collateral damage

High false positives disrupt legitimate transactions.

Reactive fraud response

Lack of proactive fraud detection mechanisms.

Solution

CogniFlows can employs goal-oriented anomaly detection and behavioral pattern learning to anticipate new fraud tactics before they occur. It autonomously triages potential threats and coordinates across systems, prioritizing responses by impact.

Benefits

Proactive Security

Real-time, learning-based detection reduces false positives by 60%.

Continuous Adaptation

Detection systems evolve with emerging patterns, boosting protection.

Faster Incident Resolution

Autonomous triaging improves resolution time by 50%.

Customer Trust

Enhanced fraud detection restores client confidence.

Challenges

Static Risk Models

Risk models can't self-adjust to new data trends.

Oversight Bottlenecks

Human oversight delays processing during peak periods.

Inconsistent Lending Decisions

Inconsistent risk scoring leads to poor lending decisions

Customer Drop-Off

High customer drop-off due to long wait times.

Solution

The AI autonomously adapts lending models by learning from macroeconomic trends, customer profiles, and evolving market data. It continuously optimizes risk assessments and dynamically reprioritizes loan applications based on business goals and risk thresholds.

Benefits

Smarter Approvals

Risk scores improve by 40% through continuous AI learning.

Faster Turnaround

Loan approvals accelerate by 60%, reducing drop-offs.

Risk Resilience

Adaptive models minimize bad debt and loss ratios.

Operational Efficiency

Manual oversight decreases by 50%, reducing labor costs.

Challenges

Agent Overload

Repetitive queries overwhelm agents.

Rigid Chatbot Responses

Static chatbot scripts lack dynamic responses.

Demand for Personalization

Customers expect tailored answers, not templates.

Escalation of Complex Issues

Complex tickets require unnecessary escalation.

Solution

CogniFlows’s WorkConnect goes beyond scripted bots by understanding customer intent and learning from past interactions to offer personalized, evolving responses. It also proactively suggests solutions, reducing the need for escalations.

Benefits

Dynamic Personalization

35% increase in customer satisfaction due to human-like AI responses.

Faster Resolution

Reduction in escalations by 50%

Proactive Support

AI anticipates follow-up questions, reducing call-backs.

Reduced Agent Load

40% fewer tickets requiring human intervention.

Challenges

Disconnected Customer Data

Fragmented customer data across systems.

Delayed Responses

Slow response times due to siloed information.

Inconsistent Multi-Channel Experiences

Inconsistent customer experience across channels.

Costly Duplicate Operations

High operational costs from duplicate processes.

Solution

The AI synchronizes data across channels, providing a unified view of customer interactions. It adapts in real-time to shifting customer needs and proactively refines its own engagement strategies based on sentiment and intent analysis.

Benefits

Consistent Experience

30% boost in customer satisfaction through seamless, unified interactions.

Faster Resolutions

Average handling time decreases by 45%.

Proactive Sentiment Detection

Early sentiment insights improve service recovery efforts.

Cost Efficiency

Reduction in duplicated workflows lowers operational costs by 25%.

Challenges

Overwhelming Contract Volumes

High volume of contracts overwhelms legal teams.

Missed Risk Clauses

Subtle risk clauses often go unnoticed.

Time-Consuming Cross-Referencing

Tedious cross-referencing of legal precedents.

Inconsistent Risk Evaluations

Inconsistent risk assessments across team members.

Solution

CogniFlows’s ProcessCX analyzes contracts using natural language processing (NLP) and machine learning, identifying potential risks, suggesting revisions, and cross-referencing past legal cases in real-time.

Benefits

Increased Accuracy

Reduces risk of missed clauses by 40%.

Faster Approvals

Speeds up contract reviews by 50%.

Consistent Assessments

Standardized risk evaluations improve decision-making confidence.

Challenges

Compliance Risks from Frequent Changes

Frequent regulatory changes increase compliance risk.

Errors in Manual Policy Updates

Manual updates to policies lead to errors.

Costly Audits and Consultants

High costs for external audits and consultants.

Delays in Compliance Implementation

Delays in implementing compliance changes.

Solution

CogniFlows’s ProcessCX continuously monitors regulatory updates, analyzes their impact, and automatically adjusts compliance processes. It also generates real-time compliance reports.

Benefits

Proactive Compliance

Reduces penalties by 60% with real-time updates.

Cost Efficiency

Cuts external audit costs by 35%.

Global Consistency

Ensures compliance across multiple regions seamlessly.

Challenges

Inconsistent Document Organization

Inconsistent document categorization

Errors in Manual Data Extraction

High error rates in manual data extraction.

Delays in Case Information Retrieval

Delays in finding relevant case information.

Overloaded Legal Teams

Overloaded legal teams with redundant tasks.

Solution

DocIntel powered by CogniFlows uses AI-driven OCR and pattern recognition to categorize, index, and extract data from legal documents, making them easily searchable and accessible.

Benefits

Faster Case Preparation

Reduces document retrieval time by 45%.

Improved Accuracy

Minimizes errors in data extraction by 30%.

Enhanced Collaboration

Centralized access to legal documents streamlines team coordination.

Challenges

Generic product recommendations reduce engagement.

High cart abandonment rates.

Inaccurate

Difficulty segmenting customer behavior accurately.

Outdated Recommendations

Static data makes recommendations outdated.

Solution

CogniFlows’s DigitalCX uses real-time behavior analysis and adaptive learning to deliver personalized recommendations, adjusting to customer preferences instantly.

Benefits

Increased Sales

Boosts conversion rates by 20% through tailored suggestions.

Lower Abandonment

Reduces cart abandonment by 25% with targeted nudges.

Higher Engagement

Real-time personalization enhances customer loyalty.

Challenges

Inaccurate demand forecasts.

Overstock Wastage

Overstock leading to waste.

Stockouts causing lost sales.

Complex supplier coordination.

Solution

CogniFlows’s ProcessCX predicts demand patterns by analyzing customer behavior, seasonal trends, and supplier timelines, automating reorder processes and optimizing stock levels.

Benefits

Reduced Stockouts

Inventory accuracy improves by 30%.

Cost Savings

Cuts excess inventory costs by 25%.

Streamlined Operations

Automates supplier coordination, freeing up resources.

Challenges

Slow Feedback Response

Delayed response to negative feedback.

Overwhelmed by High Input Volumes

Inability to process high volumes of customer input.

Fragmented insights across channels.

Low customer satisfaction scores.

Solution

CogniFlows’s DigitalCX uses sentiment analysis and conversational AI to analyze feedback across channels, prioritizing urgent cases and recommending personalized responses.

Benefits

Faster Issue Resolution

Cuts response times by 40%.

Improved Satisfaction

Raises customer satisfaction scores by 35%.

Enhanced Insights

Provides real-time actionable insights for continuous improvement.

Challenges

Unexpected Downtime

Sudden machinery breakdowns.

High maintenance costs.

Delayed Orders

Production delays causing order backlogs.

Slow Inspections

Inefficient manual inspection processes.

Solution

Farquad’s ProcessCX predicts equipment failures by analyzing sensor data and usage patterns, automating maintenance scheduling to prevent downtime.

Benefits

Reduced Downtime

Decreases equipment failure by 50%

Lower Costs

Maintenance costs drop by 30%.

Increased Safety

Proactive issue detection minimizes workplace hazards.

Challenges

Inconsistent defect detection

Time-consuming inspections.

High rework and waste costs.

Delays in identifying production anomalies.

Solution

Farquad’s WorkConnect uses machine vision and AI to detect defects in real-time, automatically flagging anomalies and adjusting production processes.

Benefits

Higher Accuracy

Defect detection accuracy improves by 40%.

Faster Inspections

Reduces inspection times by 30%.

Lower Waste

Minimizes rework, cutting waste by 25%.

Challenges

Supplier delays disrupting production.

Difficulty predicting demand fluctuations.

Inefficient Resource Allocation

Inefficient resource allocation.

Limited Real-Time Supply Chain Visibility

Lack of real-time visibility across the supply chain.

Solution

Farquad’s ProcessCX monitors supply chain activities in real-time, predicting demand changes and optimizing resource allocation for efficient procurement and distribution.

Benefits

Improved Efficiency

Reduces supply chain delays by 35%.

Cost Savings

Logistics costs cut by 25%.

Real-Time Visibility

End-to-end transparency enhances decision-making.

Data Integrity:

50% fewer duplicate requests by intelligently consolidating data.

CASE STUDY

The future of work is
automated and AI-driven

Stay updated with the latest in AI and automation technologies.

Swiss Investment Bank

Automation Saves 454 Hours Monthly and Improves User Experience in OTC Settlements

Competitive Intelligence (CI) Solution

Real-time Market Insights Deliver 75% TCO Reduction and 50% Performance Improvement

Large Multinational Payment Gateway

Automated Email Migration Boosts Productivity by 40% and Cuts Manual Effort by 75%

Cable & Home Internet Service Provider

Streamlined billing processes save 80% FTEs for global cable provider

Rapid Call Data Extraction Saves 3.75 FTEs for Leading Cable Company

95% Chat Automation and 40% AHT Reduction for the World's Largest Broadcasting Company

95% Checkpoints Automated, 72% AHT Improvement, 0% Error Rate

Automated Portfolio Management Saves 960 Monthly Hours and Eliminates Errors

Automated Database Management Saves 60% Effort and Boosts Marketing Efficiency

Automated Product Swapping Reduces Human Effort by 90%

Automation Reduces Human Effort by 75% and Saves 7 FTEs in Project Support & Tracking