A renowned supplier of computer systems, peripherals, and IT solutions, serving large organizations through sales representatives, telephone-based services, and online platforms.
Streamline the product portfolio management process by automating the maintenance and verification of chassis order codes to improve accuracy, reduce delays, and meet SLAs consistently.
We implemented a customized Roboworx automation solution to identify and assign missing order codes automatically. The solution also mapped multiple products to corresponding chassis, ensuring error-free, scalable, and efficient management. Designed for seamless integration, the system enabled rapid adoption and reduced operational complexity.
Manual Cycle of Order Code Maintenance: Manually managing order codes for chassis and products was cumbersome and time-intensive.
Scalability Challenges: Adding new products to the portfolio made the process increasingly complex and inefficient.
Delayed Order Fulfillment: The manual process often caused fulfillment delays and occasional implementation failures, negatively affecting SLAs.
Inconsistent Quality Outcomes: Human errors in maintaining order codes compromised the quality and reliability of operations.
Automated Code Identification and Assignment: Roboworx bots were deployed to identify missing order codes and assign them to chassis automatically.
Streamlined Product-Chassis Mapping:The solution automated mapping processes, eliminating errors and improving efficiency.
Seamless Integration and Adoption: Designed for easy deployment, the system required minimal adjustments to existing workflows, enabling rapid adoption.
Process Optimization: Standardized processes improved scalability, reduced delays, and increased reliability.
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