A globally renowned computer hardware and software pioneer, established in 1984, known for its innovative products and eCommerce leadership.
Automate the manual, time-intensive project support and tracking process to handle growing project volumes, improve turnaround times, and enhance customer service outcomes while maintaining high-quality deliverables.
We deployed Roboworx to automate key stages of project tracking, merging automation with human inputs. The solution validated projects, applied client-defined business rules, and updated data fields automatically while ensuring rigorous quality checkpoints. This integration streamlined operations and boosted productivity.
High Manual Dependency: The project tracking process required extensive manual effort for research and data updates, consuming significant time and resources.
Turnaround Time Challenges: Delays in updating fields and meeting operational SLAs impacted downstream activities and customer satisfaction.
Increased Costs with Growing Volumes: Higher project volumes necessitated additional staff, raising operational costs without improving efficiency.
Quality and Productivity Concerns:Manual errors and inefficiencies hampered output quality and productivity.
Automation-Driven Project Tracking: Roboworx automated the validation of project fields, including backlog assessments and quantity checks, while ensuring compliance with predefined business rules.
Business Rule Application:Bots applied refined client business rules to automate time-sensitive and repetitive tasks with high accuracy.
Seamless Integration: The non-invasive solution ran 24x7, ensuring zero disruptions during implementation while enhancing the process lifecycle.
Quality Verification: Automated checkpoints verified data accuracy before updates, reducing the error rate and improving decision-making efficiency.
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