A leading global computer technology company, known for its broad product portfolio and world-class customer service, operating across dozens of countries with both retail and organizational clients.
Automate the end-to-end product swap process to reduce human dependency, enhance process speed and accuracy, and ensure cost-effective operations across varying seasonal volumes and global time zones.
We deployed Roboworx automation within the client's Citrix environment, automating critical business rules and checkpoints. The system read inputs, processed order codes, and initiated package replacements, generating accurate output files with minimal human intervention.
Complex Multi-Step Process: The product swap process required precise execution of critical steps, increasing the risk of human error and delays.
Seasonal & Variable Volume: Seasonal fluctuations made it difficult to allocate dedicated year-round resources for handling requests.
Regional Time Zone Challenges: Requests tied to regional promotions required instantaneous processing across global time zones, adding to the complexity.
Costly Manual Dependency:Human involvement in repetitive tasks led to inefficiencies and higher costs.
Citrix Environment Automation: Roboworx automated the entire process within the client’s Citrix environment, ensuring seamless integration and efficiency.
Dynamic Input Processing:The solution read input files, processed values based on unique combinations, and initiated package replacement workflows.
Output File Generation: Roboworx generated accurate output files with specific messages displayed on the DMA tool, ensuring real-time updates.
Scalable & Non-Invasive Design: The solution was designed to handle seasonal variability and geographic challenges without disrupting existing processes.
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