Client

The Client

Client

A leading multinational computer technology company offering a wide range of products like computers, servers, peripherals, software, and related services across multiple offline and online channels globally.

Requirement

Requirement

Conduct efficient and accurate audits of 150+ eCommerce site pages featuring thousands of products across multiple geographies and languages to identify content gaps and ensure updated product information.

Requirement
solution

Solution

Solution

We deployed an automated Roboworx solution to emulate 95% of manual site audit tasks. This robust system incorporated a human-robot partnership, enabling secure and compliant automation of checkpoints and multi-lingual content verification. It also generated insightful reports for effective business decision-making.

Outcome

Outcome
  • 95% checkpoints automated.
  • 72% AHT improvement.
  • 0% error rate.
  • Increased content accuracy and reduced customer complaints.
  • Enhanced productivity, enabling focus on strategic tasks.
outcome
Financial Services
Finencial

Manual Complexity: Auditing 150+ site pages with thousands of products in multi-lingual content and 140 checkpoints was tedious, time-consuming, and prone to errors.

Information Gaps: Inaccurate or outdated product information across eCommerce websites led to lost business and increased customer complaints.

High Operational Costs: Frequent manual audits demanded significant human resources, increasing costs and reducing efficiency.

Roboworx Automation: The Roboworx solution automated 95% of manual site auditing tasks, including content verification, gap identification, and checkpoint execution, all while maintaining complete compliance.

Data-Driven Insights:Generated comprehensive reports to guide decision-making and strategy formulation, ensuring accurate, real-time data availability.

Non-Invasive Deployment: The solution seamlessly integrated with existing systems, minimizing disruptions and ensuring ease of adoption.

  • 95% of site audit checkpoints automated for faster and more accurate audits.
  • 72% AHT improvement minimized resource usage and optimized efficiency.
  • 0% error rate ensured accurate, consistent information.
  • Enhanced content accuracy and quality reduced customer complaints and improved satisfaction.
  • 24x7 operations enabled continuous monitoring and updates.
CASE STUDY

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